Web Hosting Support Arround the Clock |
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As far as Technical Support is concerned, the FREE and the cPanel programs differ from one another in that the FREE program offers 24/7 support to its hosting clients. All hosting clients of the resellers using our FREE program receive anonymous 24/7 technical support through the ticketing system or by the phone. Resellers who use template #16 can offer Live Chat support as well, since it’s the only template, which has Live Chat buttons at the moment. |
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Each hosting client receives the following support tools, which can help him/her to find the desired information he/she is looking for:
Upon clicking on any of the four links above, a new window will open with more detailed information about each of the support tools. Alternatively, all your hosting clients can open tickets having logged in ProperSupport.com with the respective account details. Moreover, all your clients receive one US and one UK telephone lines with each invoice * The hosting clients of the resellers using our cPanel program will not receive 24/7 ResellersPanel technical support. The cPanel program resellers have to tend to their clients’ needs and solve their problems themselves as technical support in this case is their own responsibility. * We will issue your clients an invoice on YOUR BEHALF (your Store Name, where you should include your Company or Doing Business As name) for each and every transaction. We will send you a copy of the same invoice, plus an invoice on behalf of LiquidNet Ltd. with the wholesale prices of the services purchased by your client. |
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