ResellersPanel Terms Of Service

Terms & Conditions For Private DNS Cluster

The terms and conditions described in this document apply to the DNS Cluster service (private name servers or Private DNS) provided by LiquidNet Ltd., a company in association with ResellersPanel, registered in the United Kingdom, registration No. 4654498 (referred to as PROVIDER in this document for the sake of brevity) on the one hand, and to the customer of the Free Reseller Hosting Program (referred to as RESELLER in this document for the sake of brevity) and the Reseller's clients (referred to as CLIENTS for the sake of brevity) on the other.

The PROVIDER guarantees a 99.9 % network uptime (calculated on a yearly basis) for the registered private name servers and email servers on RESELLER's behalf.

1. REGISTRATION OF PRIVATE NAME SERVERS (PRIVATE DNS)

   The PROVIDER renders the RESELLER the private name servers (Private DNS) so that the RESELLER's CLIENTS can use Private DNS settings to resolve their domains in the global Internet network.

   1. The registration of private name servers by the RESELLER is made after the RESELLER has supplied the PROVIDER with a domain name of his/her own choice. This domain name can be:

      1. A new domain registered with the PROVIDER;

      2. An existing domain transferred from another domain registrar to the PROVIDER.

   2. The RESELLER has the freedom to modify the following settings of the domain, which will be used for his/her private name servers (Private DNS):

      1. Edit/change the WHOIS details (if/when the ‘Change WHOIS' option is supported by the domain TLD's registry).
         
         NOTE: The RESELLER bears full responsibility for the authenticity of the WHOIS information and agrees to abide by our Domain Name Registration Agreement, which is an inseparable part of this document, as well as the Domain Name Resolution Policy.

      2. Edit/change the DNS setting of the domain. This option provides an opportunity to host the WWW folder of the domain (for example www.reseller-private-brand.com) elsewhere but still keep the DNS Cluster service enabled.

   3. If/When CLIENTS of the RESELLER take advantage of the Domain Parking service for their domains, the private name servers that they will use through the Private DNS Cluster of the RESELLER will look in the following way:
      
      pdns1.reseller-private-brand.com
      pdns2.reseller-private-brand.com
      
      The shared IP addresses of the parking private name servers will be different from the IP addresses of the private name servers. Furthermore, if the RESELLER has Private DNS Cluster 2 or Private DNS Cluster 3, then the dedicated IP address(es) will not be used by the parking private name servers due to security reasons.

2. TRANSFER OF DOMAIN NAMES SET UP AS PRIVATE NAME SERVERS

   The following conditions apply to the transfer service of domain names set up as a Private DNS:

   1. If the RESELLER wants to transfer the domain, which is used as a Private DNS for his/her CLIENTS' domains, to another domain registrar, the RESELLER agrees to send a 30-day pre-notice via e-mail to the PROVIDER.

      1. Upon transfer of the domain to the other registrar the RESELLER's private name servers will stop functioning and the domains of the CLIENTS who've been using them will not resolve in the global Internet network. This means that the CLIENTS' websites will go off-line. The purpose of this 30-day pre-notice is to eliminate such possibility. The 30-day period is needed for the PROVIDER to have time to change the currently used Private DNS settings by the CLIENTS of the RESELLER with another DNS and thus prevent an unexpected downtime of the customers' domains/websites.

      2. By default all domain names that the RESELLER transfers to or registers with the PROVIDER for DNS Cluster purposes will be locked at the registrar. Unlocking of the domain names is possible only through a special inquiry sent from the RESELLER to the PROVIDER. This is to ensure that the best interest of the PROVIDER and the RESELLER (in case that he/she forgets to send a 30-day notice prior to the domain transfer) is kept, as well as those of the CLIENTS of the RESELLER that will be thus prevented from a sudden and unexpected interruption of the services they have subscribed to through the RESELLER's web hosting store(s).

      3. The RESELLER bears full responsibility for his actions, which may cause discontinuance of the functioning of certain CLIENT domains and their websites as a result of cessation of the proper functioning of the private name servers (with the corresponding domain ownership on the part of the RESELLER) registered by the PROVIDER (on behalf of the RESELLER).

      4. The RESELLER agrees that upon non-compliance with the provisions explicated in this chapter (II.1.), the RESELLER will unconditionally pay the PROVIDER a penalty fee amounting to 10 000 GBP (ten thousand Great Britain Pounds), as well as the compensation, which the PROVIDER has paid to the CLIENT as a result of a lawsuit filed by the CLIENT against the PROVIDER.

   2. If the RESELLER wants to transfer to another registrar a domain, which is set up as a Private DNS, but has not been used as a Private DNS for the domain name of any CLIENT of the RESELLER by the time the request for the transfer takes place, then a 30-day pre-notice will not be necessary and the transfer of the domain can be done immediately. Upon RESELLER's request for the transfer, the DNS service provided by the PROVIDER will be terminated automatically.

3. REGISTRATION OF A PRIVATE MAIL SERVER

   The PROVIDER gives the RESELLER the opportunity to register a private mail server together with the Private DNS. The mail server can be used by his/her CLIENTS as a SMTP/POP3/IMAP server for each separate mail box of a domain, which uses the RESELLER's Private DNS to resolve in the global Internet.

4. GENERAL TERMS AND CONDITIONS APPLYING TO THE PRIVATE DNS AND MAIL SERVICES

   1. The Private DNS service has to be renewed not later than 24 hours before its official expiration date.

      1. If a RESELLER, who has active CLIENTS using his/her domain as a DNS for their domains, does not renew his/her Private DNS Cluster up to 24 hours prior to the official expiration date, the PROVIDER reserves the right to automatically renew the Private DNS Cluster and deduct the renewal fee from the pending commissions of the RESELLER. The sole purpose of this provision is to prevent from unexpected downtime the domain name services of the clients of the RESELLER.

      2. If a RESELLER, who has NO CLIENTS using his/her domain as a DNS for their domains, leaves the Private DNS Cluster to expire, then the RESELLER has the right to renew the service within the period of 30 days from the official expiration date. After the 30-day renewal period expires, the PROVIDER will release the IP addresses assigned to the RESELLER's Private DNS Cluster. In this case, if the RESELLER decides to take advantage of the DNS cluster service again, he/she will have to first renew his/her domain name and after that purchase a new Private DNS Cluster package for it.

   2. All purchased DNS Cluster packages are NON-REFUNDABLE and have no money-back guarantee.

   3. The PROVIDER can unilaterally suspend the provision of the Private DNS and mail service to the RESELLER with a 30-day pre-notice via e-mail.

   4. In the event that circumstances beyond the PROVIDER's control, or events of force majeure nature, cause temporary or permanent suspension of the DNS and mail services provided by the PROVIDER to the RESELLER, the PROVIDER will not bear any responsibility and have no liability to the RESELLER, i.e. the PROVIDER will not owe any compensation to the RESELLER and/or his/her CLIENTS for any damages incurred as a result of these circumstances or events. Any disputes between the parties herein will be resolved by the court of arbitration located in Paris, France.