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This is an Agreement between You - the Customer, and the following companies, which own - LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. Legal details about the two companies can be found in the 'Contacts' section of this document. For the sake of brevity, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'ResellersPanel' in this document.

This Agreement explicates the terms and conditions that You - the Customer, agree to abide by when signing up for a free account with our company, as well as the responsibilities included in our business partnership and the basis upon which all transactions between You and ResellersPanel will take place.

The Effective Date of this agreement shall be considered to be the date on which You - the Customer, completed the signup process of ResellersPanel's FREE Program.

Whereas, ResellersPanel is a fully-operational Internet web hosting and domain registration company; and whereas, the Customer desires to purchase web hosting and/or domain name registration services, as well as any other services or products that may be available from ResellersPanel.

Therefore, ResellersPanel and the Customer agree as follows:

  1. RESELLERSPANEL'S SERVICES - ResellersPanel grants the Customer a non-exclusive, non-transferable license to offer its Services worldwide. The Services are subject to ResellersPanel's Web Hosting Terms of Service. These Web Hosting Terms of Service are an integral part of the Customer Agreement.

    Customer Mailbox
    Each Customer receives a fully-functional mailbox, with the option to create up to 100 different aliases. This mailbox can store up to 5000 e-mail messages. It has a disk space limit of 200 MB. Customers are NOT allowed to send more than 1500 emails per day / 150 emails per hour per Customer account (each email can be sent to maximum 50 recipients, as each unique recipient will be counted as one message sent).

  2. SERVICE BRANDING & MARKETING RIGHTS - ResellersPanel authorizes the Customer to co-brand the Services by using ResellersPanel's name along with the Customer's PRIVATE BRAND name and logo.

    • Customer store templates - ResellersPanel gives the Customer the possibility to use ready-made turn-key website templates to set up his/her own Customer Store(s). The templates contain customizable areas and can be edited by the Customer to his/her own individual website concept with certain limitations (for example, a limitation on the upload of files - exceeding 250 pixels in height - to the header area of some of the store templates).

    • Marketing Rights - ResellersPanel also gives the Customer the right to build his/her own marketing strategies and market his/her products and services according to his/her own individually conceived marketing concept and preferences. The Customer may use any marketing approaches and means of popularizing the Services (forums, blogs, social networks, personal or business websites, printed media, etc.), as long as those do not include any publications contradicting to the common online ethics and allowed online activities, and do not constitute an infringement of any copyrights, or other rights of third parties, or a violation of any applicable law and/or terms or agreements explicated in this document and its coherent policies.

  3. SERVICE PRICING - The Customer acknowledges that all prices, discount rates and transaction fees are subject to change. ResellersPanel will provide its Services to the Customer according to the ResellersPanel's Wholesale Price Catalog available at our website's web hosting plan pages. Selection of services and setting of retail prices can be done by the Customer from his/her Customer Control Panel.

  4. SERVICE PAYMENT - The Customer authorizes ResellersPanel to charge each customer purchasing a service through his/her Store with the exact service price amount (in the currency) designated by the Customer.

    • Fraudulent Transactions - The Customer agrees to hold ResellersPanel unharmed and to indemnify ResellersPanel for transactions processed by ResellersPanel on behalf of the Customer that are fraudulent in nature. Such fraudulent transactions can result from, but are not limited to: misrepresentations during the web hosting and domain registration process, or the use of stolen or misappropriated credit cards.

    • Billing Fees - The Customer agrees to cover partially the billing fees included in the processing of the payments of his/her clients in cases when the Customer is offering a service of ResellersPanel for a retail price over 100% higher than the wholesale price. The amount of the partial billing fees covered by the Customer will be withdrawn from his/her commission.

      * Example:
      Retail Price (RP) - Wholesale Price (WSP) = Customer Commission (RC)
      When "RC" > "WSP" the Customer covers the billing fees for the "RC".
      When "RC"≤ "WSP" ResellersPanel covers all billing fees.

      In cases of chargeback or refund ResellersPanel CANNOT refund the billing fees.

  5. CUSTOMER COMMISSION - The Free Reseller Program gives the Customer an option to earn a monthly commission, the amount of which depends on the sales he/she has made for the period of one month (the month prior to the month of the commission payment release date). The commission amount is calculated per sold single service (hosting plan, domain name, upgrade) on the basis of a simple formula:

    [retail price - wholesale price = commission due]

    The due commission represents the net difference between the wholesale cost and the retail cost of all services sold within a month. ResellersPanel deducts no billing fees or customer charges from that amount and sends it as it is to the Customer.

    The commissions are issued at the beginning of each month. They can be paid in one of the five supported currencies (GBP, USD, AUD, CAD, EUR) and through one of the following payment methods - customer wallet, PayPal, check and bank wire.

    The minimum amount for payment of the customer commission is $50.00 US. If the Customer chooses bank wire as a payment method, the minimum customer commission will become $500.00 US. Their commission payment will also be reduced by $30 in order to be covered the costs of the wire transfer. Included below is the free reseller hosting network's commission payment schedule:

    Payment Date
    Next Payment
    October 2012
    07 December 2012
    November 2012
    07 January 2013
    December 2012
    07 February 2013
    January 2013
    07 March 2013
    February 2013
    05 April 2013
    March 2013
    07 May 2013
    April 2013
    07 June 2013
    May 2013
    05 July 2013
    June 2013
    07 August 2013
    July 2013
    06 September 2013
    August 2013
    07 October 2013
    September 2013
    07 November 2013
    October 2013
    06 December 2013
    November 2013
    07 January 2014
    December 2013
    07 February 2014
    January 2014
    07 March 2014
    February 2014
    07 April 2014
    March 2014
    07 May 2014
    April 2014
    06 June 2014
    May 2014
    07 July 2014
    June 2014
    07 August 2014
    July 2014
    05 September 2014
    August 2014
    07 October 2014
    September 2014
    07 November 2014
    October 2014
    05 December 2014
    November 2014
    07 January 2015
    December 2014
    06 February 2015
    January 2015
    06 March 2015
    February 2015
    07 April 2015
  6. 2nd TIER AFFILIATE PROGRAM - An affiliate commission of 10% will be added to the Customer's commission from the wholesale price of each hosting account sale made by a Customer (or each purchase of a dedicated server service made by a Customer) referred by you to ResellersPanel through our 2nd Tier Affiliate Program. The 2nd Tier Affiliate Program does not include affiliate commissions for sold domain names. In the event of a refund or a fraudulent sale of the affiliated customer (or dedicated services customer), the 10% affiliate commission for the respective transaction will be deducted from the commission payment of the Customer.

    Customers are not allowed to refer family members, or other individuals using the same mailing address or bank details as the Customer's. Customers are not allowed also to refer themselves using different customer accounts and customer account profile information. ResellersPanel verifies all 2nd Tier account payments. Any account in violation of this provision will not receive commissions and will not be allowed to use ResellersPanel reseller programs or hosting services.


    Chargeback Policy - In the event of a claimed chargeback where no reverse payment procedure can be initiated, the respective customer hosting account will remain suspended and a $30 USD fee will be withdrawn from the commission of the Customer, whose client's account has been the reason for the chargeback (in order to be covered the fees imposed to ResellersPanel from our authorized retailers for the claimed unauthorized transaction).

    Money Back Guarantee - If a Customer that's purchased web hosting and/or domain name services decides to cancel his/her account, for any reason, within 30 days of the payment date of the account, he/she is entitled to a full refund of the amount charged for his/her web hosting plan service. All domain registration/transfer services, however, are final, do not include money back guarantee. The Customer will be required to deposit a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer before receiving the refund for his/her hosting account.

    Refunds - If a refund has been requested and completed, the profit for that particular transaction will be deducted from your commission. If the given customer has received his/her refund, however ResellersPanel has already paid you the commission for the transaction, then ResellersPanel will deduct the exact commission amount for that sale of yours from your next month commission payment.

  8. SERVICE EXPIRATION - ResellersPanel may inform the Customer of expirations of services at the e-mail address given in the Customer's account profile. In case that a service is not renewed in due time, ResellersPanel may inform all mailboxes dependant on that service (hosted in the customer's account), in order to secure a trouble-free performance of the Customer's website/domain and related services. The Customer's email address pointed in the 'Contact Us' section of his/her website template will be given as a Service Provider contact. In case that the 'Contact Us' section of his/her website template does not contain an email address for contact, the following mail address will be used:

  9. TECHNICAL SUPPORT - ResellersPanel will provide technical support to the Customer and all his/her customers via any of the following support channels: e-mail, live chat, ticketing system or phone. Customers may choose also to provide support to their customers themselves.

  10. NOTICES - The Customer agrees that all notices (except for notices concerning breach of this Agreement) from ResellersPanel to the Customer may be posted on our web site - Notices concerning breach of this Agreement will be sent either to the e-mail address that the Customer has provided in his Customer profile or mailed by first class mail to the postal address that the Customer has on file with ResellersPanel In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to ResellersPanel should be made by e-mail sent to the address provided on our web site.

  11. PRIVACY - The Customer agrees to abide by the Privacy Policy of ResellersPanel in his/her dealings with customers and others, and to post the Privacy Policy on the Customer's website HOME page. Failure to comply with the Privacy Policy of ResellersPanel will be deemed a breach of this Agreement.

  12. RESTRICTION / REFUSAL OF SERVICE - The Customer agrees that ResellersPanel, in its sole discretion and without liability to the Customer, may terminate this Agreement if the Customer is found to be using ResellersPanel's Services in association with unsolicited commercial e-mail (SPAM) or morally objectionable activities. Morally objectionable activities may include, but are not be limited to: activities that are in nature defamatory, embarrassing, harmful, abusing, threatening, slanderous or harassing third parties; activities prohibited by any applicable law of the United States and/or foreign territories in which the Customer conducts business; activities designed to encourage unlawful behaviour of others, such as hate crime, terrorism and child pornography; activities that are tortuous, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable; activities designed to impersonate the identity of a third party; and activities designed to harm minors in any way. Please, view our Acceptable Use Policy (AUP) for more information on this matter. In the event that ResellersPanel terminates this Agreement for SPAM or any morally objectionable activity described in this document and/or our AUP, no refund payment will be issued to the Customer and/or his customer(s).

  13. NO SOLICITAŠ¢ION - The Customer agrees that he/she will NOT approach ResellersPanel's employees with proposals to hire them as his/her own employees or contractors. If the Customer were to hire any of ResellersPanel's employees, the Customer agrees to pay ResellersPanel - for each employee hired - the greater amount of a three years salary that the Customer is to pay that employee or $100 000 USD.

  14. LIMITED LIABILITY - ResellersPanel shall not be liable under any circumstances for any special, consequential, incidental or punitive damages arising out of or in any way connected with this Customer Agreement, the Domain Name Registration Agreement, and/or any services and products that the Customer may choose to resell, including but not limited to: damages for lost profits, loss of service use, loss of data, loss of privacy, damages to third parties. This limited liability clause shall apply even if ResellersPanel has been notified of the possibility of any claims. ResellersPanel's liability is limited to the extent permitted by law in states that do not allow the exclusion or limitation of liability for consequential or incidental damages. In no event shall ResellersPanel's maximum liability exceed the total amount paid by the Customer for the Service or the product.

  15. CUSTOMER ANNOUNCEMENTS - ResellersPanel agrees to contact the Customer via email or ticketing system in relation to any customer's case that requires a feedback from the Customer and reserves the right to take measures to resolve the case if no response is received by you the Customer within 48 hours of the email/ticket submission.

  16. MODIFICATION - This Agreement and its coherent policies (the Web Hosting Terms of Services, the Acceptable Use Policy and the Domain Name Registration Agreement) are subject to change. ResellersPanel reserves its right to modify these policies upon need without prior notice. All such changes will be announced on our website: Therefore, customers are encouraged to periodically review these Terms and Agreements, as well as our news postings, in order to have always up-to-date and applicable policy information.

  17. TERMINATION - The Customer may terminate this Agreement and his/her customer account at any point. However, if the Customer has active customer accounts signed up through his/her customer store(s), the Customer needs to send a notice to ResellersPanel 30 days prior to the termination date of his/her account, either by sending a ticket from his/her Reseller Control Panel or by e-mailing to This is requested in order for ResellersPanel to have the opportunity to transfer all active customer accounts of the Customer (all the Customer's customers default in such cases to ResellersPanel) and ensure that the customers' websites (domains), FTP, private DNS and e-mail services will not suffer an unexpected downtime.

  18. ASSIGNMENT - The Customer may not assign its rights or duties under this Agreement to another individual or entity without the expressed written consent of ResellersPanel, which will not be unreasonably withheld. ResellersPanel may assign its rights and obligations under this Agreement without prior notice, as long as the Service continues to operate as outlined in this Agreement.

  19. SEVERABILITY - The provisions of this Agreement are severable. If any part of the Agreement is found to be unenforceable, invalid, or void, then that part will be interpreted in accordance with the applicable law as closely as possible in line with the original intention of both parties of the Agreement. The remaining provisions of the Agreement will remain in full force and effect.

  20. ENTIRETY - This document and its coherent policies (ResellersPanel's Web Hosting Terms of Service, Acceptable Use Policy and Domain Name Registration Agreement) constitute the entire agreement and contract between the parties mentioned herein (ResellersPanel and the Customer of our Services), and supersedes any and all prior and contemporaneous, oral, or written representations, communication, understandings, and agreements between these parties with respect to the subject matter reviewed herein.


    Phone or Fax us at:

    US TOLL FREE PHONE: +1-855-211-0932
    INTERNATIONAL PHONE: +1-727-546-HOST(4678)
    UK PHONE : +44-20-3695-1294
    AU PHONE : +61-2-8417-2372
    US FAX: +1-510-868-6446

    LiquidNet US LLC
    6750 North Andrews Ave
    Suite 200
    Fort Lauderdale, FL 33309
    United States of America

    You can also contact us via our contact form.

    LiquidNet Ltd.
    13 Craigleith
    7 Kersfield Road
    Putney, London SW15 3HN
    United Kingdom

Revision date: July 15, 2013, 18:00 GMT

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