RESELLER CONFIDENTIALITY AND ANONYMITY

We, at LiquidNet Ltd., offer our resellers the opportunity to (re)sell hosting packages to third parties from their own private brand company name. In doing so, the name of our ResellersPanel's reseller hosting network will remain safely anonymous. Support to end clients will be provided also completely anonymously from us, on behalf of your private brand name, through our dedicated support system.

FREE RESELLER HOSTING SUBSCRIPTION

LiquidNet Ltd. guarantees FREE subscription to our FREE reseller hosting program. Once you signup you will gain access to a Reseller Control Panel where you will be able to set your own hosting plan prices, choose a free reseller turn-key website template and manage your clients.

30-DAY MONEY BACK GUARANTEE

If, for any reason, you (or clients of yours) are dissatisfied with our hosting services, we will refund your (their) hosting fees at any time during the first 30 days after the signup date of any hosting account you (they) have purchased from us. You can email us at billing@resellerspanel.com for full hosting plan refund within the 30-day money-back period.

Please, NOTE that domain name registrations are final and non-refundable. As changes are no longer allowed after a registration request is submitted, customers should always check for correct spelling before purchasing a domain name.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
LiquidNet Ltd. guarantees that your website and the websites of your clients will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where LiquidNet Ltd. has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers' domain names, routing problems between a client's location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of LiquidNet Ltd. LiquidNet Ltd. may temporarily deny or terminate the Service upon client's failure to pay their charges at due time.

LiquidNet Ltd. guarantees 99.9% ResellersPanel network uptime and 99.9% server stability uptime. This, however, does not refer to problems stemming from:

1. Server Hardware Breakdown
2. User error(s) or purposeful interruption(s) (e.g. if a client shuts his/her own server down, LiquidNet Ltd. cannot be held responsible for the downtime)
3. Failures due to software that is not explicitly supported by LiquidNet Ltd. If a hardware crash provoked by the customer consequently happens, LiquidNet Ltd. has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

MONTHLY RESELLER COMMISSION

For all web hosting purchases, service upgrades and renewals made each month you will receive a monthly reseller commission equal to the difference between the prices that you have set on your web hosting store and the wholesale prices at which we provide our services to your clients. You will receive monthly reseller commission for each month during which a client of yours has made a plan purchase, service upgrade or renewal, etc. through your online web hosting store.

10% AFFILIATE PROGRAM COMMISSION

LiquidNet Ltd. enables you to make money not only by reselling our web hosting services, but also by referring other resellers to our reseller hosting network (the FREE and cPanel reseller hosting programs, as well as our dedicated server services). Add easy second level commission to your profits - simply refer friends or other acquaintances of yours to ResellersPanel and, using our 2nd level referral program, earn 10% of their sales! All 2nd level affiliate profits will be added to your monthly reseller commission. You don't even have to make sales from your web hosting store to take advantage of this referral scheme. You can choose to make use only of the 2nd level affiliate program and still make money! Guaranteed!

1-HOUR SUPPORT RESPONSE GUARANTEE

LiquidNet Ltd. guarantees fast dedicated support available 365 days per year. Support is available to all resellers and their clients via online website contact forms, ticketing systems, phone lines and live chat. Each ticket is replied to within no more than 60 minutes after it has been opened.

1. Fast 24/7 Support To All Resellers
   1. Phone Support (16 hours on business days)
   2. 24/7 Ticketing support to resellers (365 days a year)
   3. 24/7 E-mail support via our Contact Us page.
   4. Live Chat support to resellers (16 hours on business days)
   
   
2. Dedicated 24/7 Support To All End Customers
   1. Phone Support (16 hours on business days)
   2. 24/7 Ticketing support to customers (365 days a year)
   3. 24/7 E-mail support via our Contact Us page.
   4. Live Chat support to resellers (16 hours on business days)

Revision date: July 15, 2009, 18:00 GMT