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Service Level Guarantees For ResellersPanel Free Reseller Program |
RESELLER CONFIDENTIALITY AND ANONYMITY
We, LiquidNet Ltd., offer our resellers an opportunity to sell hosting packages to third parties. In doing so, your name and/or the name of your company will remain safely anonymous.
Support to end clients is provided with a complete anonymity through a dedicated support system.
FREE RESELLER HOSTING SUBSCRIPTION
LiquidNet Ltd. guarantees your free subscription for our Reseller Program. Once you signup you will gain access to a reseller control panel where you can set your own hosting plan prices, choose a free reseller website template and manage your clients.
30 DAY MONEY BACK GUARANTEE
If for any reason you are dissatisfied with us, we will refund your hosting fees at any time during the first 30 days since you have signed up for an account with us. You can email billing@resellerspanel.com and receive a full refund for your hosting plan.
Domain Name Registration:
Domain name registrations are non-refundable. As changes are no longer allowed after the registration request is submitted, customers should check for correct spelling before buying their domain name.
SERVICE GUARANTEES
99.9% Network Uptime Guarantee
LiquidNet Ltd. guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where LiquidNet Ltd. has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between clients’ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that LiquidNet Ltd. cannot directly influence. LiquidNet Ltd. may temporarily deny or terminate service upon clients’ failure to pay their charges when due.
LiquidNet Ltd. will guarantee 99.9% ResellersPanel network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:
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Server Hardware Breakdown
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User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, LiquidNet Ltd. is not responsible for the downtime)
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Failures due to software that is not explicitly supported by LiquidNet Ltd. Consequently, if a hardware crash provoked by the customer happens, LiquidNet Ltd. has no responsibility for the resulting downtime.
Scheduled Downtime is any scheduled interruption of services
for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.
MONTHLY RESELLER COMMISSION
For all web hosting purchases, service upgrades and renewals made during each month you will receive a monthly reseller commission equal to the difference between the prices that you have set on your web hosting store and the wholesale prices at which we provide our services to your clients. You will keep receiving your monthly resellers commissions for each month during which a client decides to make a purchase, service upgrade or renewal through your online web hosting store.
10% AFFILIATE PROGRAM COMMISSION
LiquidNet Ltd. allows you to make money not only by reselling web hosting, but also by referring another resellers. LiquidNet Ltd. will give you a 10% second level commission: Refer your friends and customers to ResellersPanel by using our 2nd level referral program and earn 10% of their sales. You will receive all earnings that you made from the 2nd level referral program with your normal payment at the beginning of month. You are not required to make any web hosting sales from your account to take an advantage of this referral program. You can use only the 2nd level referral program and still make money! Guaranteed!
SUPPORT RESPONSE GUARANTEE
LiquidNet Ltd. guarantees 24/7 support available 365 days in the year. Support is available via the online contact form as well as via the integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.
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Fast 24/7 Support To All Resellers
- Phone Support available from 4am to 8pm PST (Los Angeles, CA)
- 24/7 Ticketing support for resellers (365 days a year)
- 24/7 E-mail support via our contact us page.
- Live chat support for resellers (16 hours on business days) -
Dedicated 24/7 Support For All End Customers
- 24/7 Ticketing support with 25 minutes average reply time
- 2 US tel. support lines are available from 4am to 8pm PST
- An additional UK tel. support line is now available