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These Terms and Conditions govern the provision of the Semi-dedicated server hosting services (referred herein as the 'Service(s)') provided by the companies, which own ResellersPanel.com - LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK (referred to as 'ResellersPanel' in this document for the sake of brevity) to the clients of the Free Reseller Hosting Program and their end-clients (both referred to as Customer(s) in this document for the sake of brevity).

When signing up for a Semi-Dedicated hosting account with ResellersPanel, the Customer agrees to abide by the rules and provisions explicated in these Semi-Dedicated Terms of Service, as well as all the coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Semi-Dedicated hosting account with ResellersPanel, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of ResellersPanel to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Semi-Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. SERVICE AGREEMENT; ENTIRE AGREEMENT

    ResellersPanel shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both ResellersPanel and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

    The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between ResellersPanel and the Customer.

  2. SEMI-DEDICATED SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS

    1. SERVICE FEATURES

      Basic Features:

      1. Disk Space - UNLIMITED
      2. Traffic - UNLIMITED
      3. Hosted Domains - UNLIMITED
      4. Domain Registration/Transfer - available at a regular or discounted price (depending on the chosen TLD) at Sign Up, and also (later on) as upgrade from the Customer's Web Hosting Control Panel (at a regular price). Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
      5. E-mail accounts - UNLIMITED
      6. MySQL Databases & Database Storage - UNLIMITED
      7. PgSQL Databases & Database Storage - The Semi-Dedicated 1 package has a fixed PgSQL database & database storage quotas – 5 databases and 160 MB database storage. Additional database storage is available as upgrade. Contact sales for pricing.

        The Semi-Dedicated 2 package comes with UNLIMITED PgSQL database & database storage quotas.

        Optional Features:

        1. IP Address - For many customers IP address is important for starting SSL hosts, that's why we have a dedicated IP addresses featured in both our Semi-Dedicated packages.
        2. SSH – Optional for the Semi-Dedicated 1 package; included in the Semi-Dedicated 2 package.
        3. ID Protection - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with the two Semi-Dedicated packages, but available only with certain TLDs (not all TLD registries support the IDP service).

          More comprehensive information about all features included in our Semi-Dedicated hosting services is available on our semi-dedicated hosting pages.

        Installation and Troubleshooting

        Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

        1. Hacked sites cleaning and restoration service - If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.

        2. Script, theme, plugin installation service - If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.

        3. Scripts troubleshooting and debugging services - In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.

        4. Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

        The Installation & Troubleshooting will not apply in the following cases:
        1. Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.

        2. The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.

        3. We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.

        4. We don't provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.

    2. RULES FOR ACTIVATION; SERVICE PAYMENT

      Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:

      1. The payment of the Semi-Dedicated service is set up on a monthly basis. The Customer agrees to pay for the rendered Service in advance for each monthly service term.
      2. Non-Payment of the Service shall result in a 3-day pre-notice of disconnection. All payment failures must be settled within these 3 days. Customers failing to secure payment within 3 days of the notice will incur service interruption. The data hosted on the Semi-Dedicated server will be kept for one month, after that it will be permanently deleted.
      3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
    3. SERVICE GUARANTEES

      ResellersPanel guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

      1. Server Hardware Breakdown;
      2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, ResellersPanel is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by ResellersPanel. If a hardware crash provoked by the Customer consequently happens, ResellersPanel is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our Service Level Guarantees. (anchor to 'Service Guarantees' from Service Level Guarantees-RSP or new popup containing only the text of the 'Service Guarantees' chapter)

    4. DATA BACKUP

      Data backup is performed on a daily basis. The backup includes all the contents of a client's /www/ folder, as well as all databases.

      Important: The available space for a Customer's backup is 5 GB of disk storage. User accounts with content over 5 GB will also be backed up however a restore procedure will not be available or possible until the backup size feature of the package is not upgraded by the Customer to the required level (I.e. the backup size limit must be larger than the disk space usage of the account).

  3. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. SERVICE ACTIVATION

      For newly signed up clients - The Services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be cancelled.

      For existing customers - The Services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    2. CONTINUANCE TIMESCALES

      Semi-Dedicated Accounts - The newly-created Semi-Dedicated hosting accounts with ResellersPanel are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Semi-Dedicated server account.

      Domain Name Registrations/Transfers - ResellersPanel offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Semi-Dedicated account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Web Hosting Control Panel. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:

      tld min/max period of registration @ min period price
      .com1-10 years @ \$9.00 per year
      .net1-10 years @ \$9.00 per year
      .org1-10 years @ \$9.95 per year
      .info1-10 years @ \$9.95 per year
      .biz1-10 years @ \$9.95 per year
      .us1-10 years @ \$9.00 per year
      .uk1-10 years @ \$7.95 per year
      .co.uk1-10 years @ \$7.95 per year
      .ca1-10 years @ \$14.50 per year
      .eu1-10 years @ \$7.50 per year
      .com.au2 years @ \$26.00
      .we.bs1-10 years @ \$3.00 per year
      .co1-5 years @ \$26.00 per year
      .ae1-5 years @ \$36.00 per year
      .qa1-5 years @ \$31.00 per year
      .co.za1 years @ \$24.00 per year
      .ru1 years @ \$7.00 per year
      .es1-5 years @ \$18.00 per year
      .me1-10 years @ \$24.00 per year
      .tv1-10 years @ \$28.50 per year
      .pro1-10 years @ \$24.00 per year
      .in1-5 years @ \$11.50 per year
      .de1 years @ \$9.00 per year
      .it1 years @ \$34.50 per year
      .nl1 years @ \$17.50 per year
      .fr1 years @ \$24.00 per year
      .co.il1-9 years @ \$32.00 per year
      .ch1 years @ \$13.50 per year
      .se1 years @ \$39.50 per year
      .co.nz1 years @ \$22.00 per year
      .pl1-3 years @ \$26.00 per year
      .ph1-9 years @ \$37.00 per year
      .jp1 years @ \$55.00 per year
      .name1-10 years @ \$10.50 per year
      .mobi1-10 years @ \$18.00 per year
      .cc1-10 years @ \$21.50 per year
      .ws1-10 years @ \$17.00 per year
      .be1 years @ \$9.00 per year
      .com.mx1 years @ \$48.50 per year
      .org.uk1-10 years @ \$7.95 per year
      .me.uk1-10 years @ \$7.95 per year
      .net.au2 years @ \$26.00
      .at1 years @ \$25.00 per year
      .nu2-10 years @ \$57.00
      .asia1-10 years @ \$15.00 per year
      .net.nz1 years @ \$22.00 per year
      .org.nz1 years @ \$22.00 per year
      .cn1-10 years @ \$44.50 per year
      .com.cn1-10 years @ \$44.50 per year
      .net.cn1-10 years @ \$44.50 per year
      .org.cn1-10 years @ \$44.50 per year
      .tw1-10 years @ \$25.00 per year
      .com.tw1-10 years @ \$25.00 per year
      .org.tw1-10 years @ \$25.00 per year
      .idv.tw1-10 years @ \$25.00 per year

      Even though ResellersPanel will provide regular reminders about the expiration of the domain name(s) registered through the company, it is your obligation to keep track of when the registration service(s) will expire. Should you fail to renew a domain name before its expiration date, the domain name will be suspended or canceled.

      • After a domain name's expiration date, there is a period of 30 days, in which the domain name can be renewed. Certain domain name extensions do not have such a period, so leaving a domain name to expire before attempting a renewal is at your own discretion.
      • After the 30-day renewal period has passed, some domain names (as per TLD Registry Policies) enter a so-called Redemption Grace Period. A domain name which has entered a Redemption Grace Period can still be renewed. However, additional fees will be added to the domain's renewal price. You can find the official information regarding the Redemption Grace Period on ICANN's page: http://www.icann.org/registrars/redemption-proposal-14feb02.htm

      If a Redemption Grace Period is applicable for a specific domain name, it will last between 30 and 42 days.

      After the Redemption Grace Period (or the renewal period - if RGP is not applicable) has passed, domain name(s) can be: provided to third parties; ResellersPanel may choose to auction the domain name(s); ResellersPanel may return them in the public registration pool. All of these actions can be carried out at any time and without your consent.

  4. CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

    1. CANCELLATIONS

      In order to cancel a Semi-Dedicated account, the Customer must send a support ticket to ResellersPanel's Sales Department via his/her Web Hosting Control Panel and provide any authentication credentials requested by ResellersPanel. Other forms of cancellation requests will not be accepted.

    2. REFUNDS

      Semi-Dedicated server accounts - The Semi-Dedicated accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also cancelled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be cancelled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

    3. CHARGEBACKS

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with ResellersPanel will be subject to full investigation.

      When signing up for a Semi-Dedicated server account with ResellersPanel the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, ResellersPanel and its authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

      If/When a chargeback report is received, the first step of ResellersPanel's Customer Care team will be to try to contact the user. Meanwhile, the Customer's Semi-Dedicated account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to ResellersPanel's own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of ResellersPanel will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or ResellersPanel has the right to a reverse payment.

      In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective Semi-Dedicated account will remain suspended and a $30 USD fee will be withdrawn from the commission of the reseller (the client of our Free Reseller Hosting Program) whose client's account (the end-client) has been the reason for the chargeback (in order to be covered the fees imposed to ResellersPanel from our authorized retailers for the claimed unauthorized transaction).

  5. CUSTOMER RESPONSIBILITIES

    1. ACCOUNT REGISTRATION AND MANAGEMENT

      In consideration of their use of the Service, Customers agree to:

      • Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or ResellersPanel has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, ResellersPanel has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
      • When introducing any changes to their contact details, Customers are obliged to notify ResellersPanel in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail.
      • Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify ResellersPanel about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. ResellersPanel cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
      • If a Semi-Dedicated hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, ResellersPanel will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
    2. ACCOUNT USAGE

      • CPU usage (or usage of the Central Processing Unit(s) of the web server the Customer's Semi-Dedicated account is hosted on) - The CPU usage is subject to some regulations. Both Semi-Dedicated packages can use up to 20% of the CPU power of the server for no longer than 180 seconds at any given time, and/or the given quota in the plan features description per 24 hours (15% for Semi-Dedicated package 1 and 25 % for Semi-Dedicated package 2). ResellersPanel strongly recommends that Customers be very judicious when using the CPU power for their accounts. If we do register a Customer over-usage of CPU, we will immediately notify the Customer and offer him/her to place an order for a CPU upgrade. We reserve the right to block files or scripts that excessively use CPU. We may suspend also the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning.
      • E-mails - Customers are NOT allowed to send more than 10,000 emails per day per Semi-Dedicated server hosting account.
      • Disk Space & Traffic- ResellersPanel offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, ResellersPanel reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
      • MySQL Usage - Each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned Customer account. The MySQL database has a limit of 90,000 queries per hour for Semi-Dedicated package 1 and 130,000 queries for Semi-Dedicated package 2. If the Customer has reached the limit of allowed queries per a given hour, he/she will not be able to make any more queries. In the next hour the Customer will have access to the database again and the counter will be reset.
  6. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      ResellersPanel expressly bans the use of any Semi-Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of ResellersPanel's Services, other accounts, computer systems or networks connected to any of ResellersPanel's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by ResellersPanel's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. HOSTED CONTENT

      Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of ResellersPanel's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using ResellersPanel's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, ResellersPanel expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. ResellersPanel's Semi-Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by ResellersPanel's Semi-Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of ResellersPanel's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). ResellersPanel's Semi-Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. ResellersPanel reserves the right at any time to disclose any information, as ResellersPanel deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of ResellersPanel.

  7. E-COMMERCE CUSTOMER WEBSITES

    When buying a Semi-Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:

    • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to ResellersPanel that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to ResellersPanel that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

    • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
    • break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

    Each Customer empowers ResellersPanel to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. ResellersPanel is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

  8. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      ResellersPanel will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of ResellersPanel's Semi-Dedicated servers. ResellersPanel reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      ResellersPanel reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that ResellersPanel deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.

  9. MISCELLANEOUS

    1. NEWS RELEASES

      Certain sections of ResellersPanel's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

      Forward Looking Statements can be recognized by the availability of indicative words such as "believes", “anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.

    2. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with ResellersPanel. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to ResellersPanel should be sent to the address provided on ResellersPanel's website.

    3. COMPLAINTS PROCEDURE

      ResellersPanel guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      1. ResellersPanel will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. ResellersPanel reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      2. ResellersPanel's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      3. If ResellersPanel's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      4. If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      5. An alternative complaint method is submitting a fax to the following number: 510.868.6446
    4. TORTUROUS CONDUCT

      Any way of indecent treatment towards a ResellersPanel's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with ResellersPanel's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of ResellersPanel's Customer Care stuff will be interpreted as a breach of this TOS. ResellersPanel reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    5. CUSTOMER SERVICE CONTACT DETAILS

      Customers can get in touch with our Customer Care representatives via any of the options listed below.

      1. Via our ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket) or the Reseller Control Panel (section Support Tickets - > Reseller Support).
      2. Phone or Fax us at:

        US TOLL FREE PHONE: +1-855-211-0932
        INTERNATIONAL PHONE: +1-727-546-HOST(4678)
        UK PHONE : +44-20-3695-1294
        AU PHONE : +61-2-8417-2372
        US FAX: +1-510-868-6446

      3. E-mail us using our Contact Us form.

      4. Live Chat - pre-sales and general questions only.

      5. Post address details:

        LiquidNet US LLC
        6750 North Andrews Ave
        Suite 200
        Fort Lauderdale, FL 33309
        United States of America

        LiquidNet Ltd.
        13 Craigleith
        7 Kersfield Road
        Putney, London SW15 3HN
        United Kingdom
    6. GENERAL REGULATIONS

      1. GOVERNING LAW

        This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, US.

      2. ARBITRATION

        Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

      3. ENFORCEMENT

        Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

      4. INDEMNIFICATION

        The Customer agrees to indemnify ResellersPanel, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

      5. LIMITATION ON RESELLERSPANEL'S LIABILITY

        Force Majeure Circumstances - ResellersPanel shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet ResellersPanel, or (iv)other force or occurrence beyond its control.

        Damages & Losses - ResellersPanel shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of ResellersPanel's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

        Service Provision - ResellersPanel provides the Services on an “AS IS” basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and ResellersPanel shall have no liability therefore.

      6. ASSIGNMENT

        Customers do not have the right to assign this Agreement without the explicit permission of ResellersPanel. This Agreement shall be in force and effect to the total benefit of the Customer and ResellersPanel and their successors and permitted assigns.

      7. REVISIONS

        ResellersPanel reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Semi-Dedicated Terms of Service and the Acceptable Use Policy.

    Revision date: January 16, 2010, 18:00 GMT
     
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