Support Services
We Support Your Customers 24/7/365
Get In Contact With UsUS Toll Free: +1-866-841-6141
Support Ticket & E-mail
Round-the-clock Web Hosting Support
Our reseller programs (the FREE and the cPanel programs) differ from each another in terms of technical support, as well. The free resellers can rely on our 24/7/365 support for their hosting clients, while the cPanel resellers will have to take care of the customer service on their own due to the specificity of that reseller platform.
All web hosting clients of the resellers signed up for our FREE reseller program receive anonymous round-the-clock technical support through a variety of support channels.
All hosting clients of the resellers using our FREE program receive anonymous 24/7/365 technical support through a variety of support channels.
1. Through the Web Hosting Control Panel (CP).
Each hosting client receives the following support tools, which can help him/her to find the desired information he/she is looking for:|
Detailed Control Panel Tips
 |
Find the answers to your questions
|
Step-by-step video guides
|
1-hour ticket response guarantee
|
Upon clicking on any of the four links above, a new window will open with more detailed information about each of the support tools.
2. Through Your Reseller Hosting Store.
Your customers can use our online form and get in touch with us 24 hours a day.3. By Phone:
| US Toll Free Phone: | +1-866-841-6141 |
| International Phone: | +1-773-305-5641 |
| UK Phone: | +44-12-2580-8659 |
| AU Phone: | +61-2-6108-4354 |
4. Through the Live Chat Button on Your Website.
If your customers need urgent assistance on any non-technical issue, they will be able to chat with a sales representative in real time.
Note:
The hosting clients of the resellers using our cPanel program will not receive 24/7 ResellersPanel technical support. The cPanel program resellers have to tend to their clients’ needs and solve their problems themselves as technical support in this case is their own responsibility.
The hosting clients of the resellers using our cPanel program will not receive 24/7 ResellersPanel technical support. The cPanel program resellers have to tend to their clients’ needs and solve their problems themselves as technical support in this case is their own responsibility.
