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Support around the clock

Both Resellers Panel platforms, the FREE reseller hosting program and the cPanel reseller program, are backed up with quality support service that works for you round the clock. We provide assistance through a variety of support channels with the sole purpose of ensuring for you - as a web hosting reseller - a user-friendly and secure working environment.

24/7/365 Technical support for resellers's reseller support services are available 24 hours a day, 7 days a week, 365 days a year and are provided by experienced free reseller and cPanel reseller support teams.

Support Channels

Reseller Control Panel - context help

Reseller Control Panel - context help »

For the various questions that may arise we have prepared an abundance of helpful tooltips in your Reseller Control Panel, which will give you valuable advices and guide you through the right steps to increase your reseller income.

Ticketing systems

Ticketing systems »

a. The resellers who have signed up with our FREE program can open tickets directly from their Reseller Control Panel's section 'Support Tickets', option 'Reseller Support'. They should provide detailed information about the problem in order to receive most helpful response.
b. The cPanel resellers have to log into their Billing Manager and select "GET SUPPORT > Support Desk" from the main menu on top.

E-mail contacts »

a. Our FREE program resellers can contact us via e-mail, using our online form, to ask for assistance or just leave their feedback and suggestions.
b. The cPanel resellers can use our online form to contact us too. An alternative option for them is to contact our support team via e-mail. They have to log into their Billing Manager and select "GET SUPPORT > Contact Support" from the main menu on top.

Reseller phone support

Reseller phone support »

All FREE program and cPanel program resellers can get in touch with us by phone at:
US Toll Free: +1-855-211-0932 US line: +1-727-546-HOST(4678) UK line: +44-20-3695-1294 AU line: +61-2-8417-2372 10.00 AM - 06.00 PM GMT/UK05.00 AM - 01.00 PM EST/USA08.00 PM - 04.00 AM AEST/AU

Live chat

Live chat »

We provide Live Chat support 17 hours a day for all resellers who need real-time response. Live Chat operators can save you a lot of time. Only extraordinary questions or suggestions will be forwarded to the team supervisor and will require more time for response. Note: To get adequate and timely assistance, please provide as many details as possible when contacting our Support Team.

Server status

Server status »

To check the status of your server in the event of an ongoing issue, please go to:

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