|» Reseller Control Panel - Context Help
For the various questions that may arise we have prepared an abundance of helpful tooltips in your Reseller Control Panel, which will give you valuable advices and guide you through the right steps to increase your reseller income.
|» Ticketing Systems
Both reseller programs have their own ticketing systems with response time guarantee of maximum 1 hour.
a. The resellers who have signed up with our FREE program can open tickets directly from their Reseller Control Panel's section 'Support Tickets', option 'Reseller Support'. They should provide detailed information about the problem in order to receive most helpful response.
b. The cPanel resellers have to log in their Billing Manager and select "GET SUPPORT > Support Desk" from the main menu on top.
|» E-mail Contacts
a. Our FREE program resellers can contact us via e-mail, using our online form, to ask for assistance or just leave their feedback and suggestions.
b. The cPanel resellers can use our online form to contact us too. An alternative option for them is to contact our support team via e-mail. They have to log in their Billing Manager and select "GET SUPPORT > Contact Support" from the main menu on top.
|» Reseller Phone Support
All FREE program and cPanel program resellers can get in touch with us by phone at:
US Toll Free: +1-866-841-6141
Monday - Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
08.00 PM - 10.00 AM EST/AU
|» Live Chat
We provide Live Chat support 17 hours a day for all resellers who need real-time response. Live Chat operators can save you a lot of time. Only extraordinary questions or suggestions will be forwarded to the team supervisor and will require more time for response.
|» Server status
To check the status of your server in the event of an ongoing issue, please go to: