cPanel Service Level Gurantees

RESELLER CONFIDENTIALITY AND ANONYMITY

We, ResellersPanel, offer our resellers an opportunity to sell hosting packages to third parties. You will be reselleing the services completely White Labeled and ResellersPanel will not be mentioned or visible anywhere to your clients.

30 DAY MONEY BACK GUARANTEE

If for any reason you are dissatisfied with us, we will refund your hosting fees at any time during the first 30 days since you have signed up for an account with us. You can email billing@resellerspanel.com and receive a full refund for your hosting plan.

• Domain Name Registration:

  Domain name registrations are non-refundable. As changes are no longer allowed after the registration request is submitted, customers should check for correct spelling before buying their domain name.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee

ResellersPanel guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where ResellersPanel has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers domain names, routing problems between clients´ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that ResellersPanel cannot directly influence. ResellersPanel may temporarily deny or terminate service upon clients´ failure to pay their charges when due.

ResellersPanel will guarantee 99.9% ResellersPanel network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

1. Server Hardware Breakdown

2. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, ResellersPanel is not responsible for the downtime)

3. Failures due to software that is not explicitly supported by ResellersPanel Consequently, if a hardware crash provoked by the customer happens, ResellersPanel has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

• Unexpected Downtime Compensation - ResellersPanel will compensate the owner of an account that has experienced downtime for more than 8 hours during the entire calendar year. The compensation will be one month of hosting services for free.

Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.

ACCOUNT/DATA BACKUP:

Our backup service is provided as a courtesy to you, and, therefore, ResellersPanel will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 7 days. After this period, a backup cannot be restored.

SUPPORT RESPONSE GUARANTEE

ResellersPanel guarantees our cPanel resellers 24/7 support via the online contact form or the integrated ticketing system. Tickets to the technical support are replied to within no more than 60 minutes after they have been opened. Tickets to the sales staff are replied in 12 to 24 hours. E-mail help requests are also accepted and will receive a reply in no more than 12 hours.

As a reseller, you are responsible for the provision of direct support to your clients. Please be advised that we, ResellersPanel, will not provide third party technical support to your clients, and are not obliged to provide such support under any circumstance.

CUSTOMER SERVICE CONTACT DETAILS

Following are the contact details, which the Reseller willing to use the billing system of the provider must display on the site: To contact our Customer Service - please use any of the options listed below:

1. Open a Ticket from your billing account: Open Ticket link.
2. Phone or Fax us at:

   US Toll Free: +1-855-211-0932

   US line: +1-727-546-HOST(4678)

   UK line: +44-20-3695-1294

   AU line: +61-2-8417-2372

3. Post address details:

   LiquidNet US LLC 6750 North Andrews Ave Suite 200 Fort Lauderdale, FL 33309 United States of America

   LiquidNet Ltd. 13 Craigleith 7 Kersfield Road Putney, London SW15 3HN United Kingdom

Revision date: July 15, 2012, 18:00 GMT