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Frequently asked questions

We have compiled for you a collection of most frequently asked questions. Feel free to visit this page anytime you have a question about how our free reseller hosting program works. You will find details here about the set-up of your reseller account and web hosting store, the commission payments, the marketing side of your reseller business etc. If you do not locate your desired answer, simply contact our support team to help us supplement our knowledge base.

1. Getting Started

Q: How much do I pay to become a reseller?

A: Becoming a reseller is absolutely FREE. You sign up for FREE, get a FREE account and set it up for FREE. You will have to pay only in case you want to register a domain name for your reseller website.

Q: Is the free reseller program really free - are there any hidden fees?

A: Yes, the free reseller program is absolutely free and it will not cost you anything in order to start reselling our services and make profit. With the free resellers program, you will be provided with a free sub-domain name (yourstorename.duoservers.com) which will serve as your default store address, a pre-built website which comes in five different templates that you can choose from and which you can edit in certain ways, and we will be providing the billing support for your customers meaning that we will be receiving the payments that your clients make through your website.
Because of all that, it is not required for you to purchase the web hosting plans, before you can resell them to your clients. You just set your own retail price for the hosting packages and start promoting your online store. Once a client makes a payment through your web store, we will receive the order, process it, and if it is approved, we will provide the client with the web hosting service and provide you with your reseller commission from this sale.

Q: When will my account become active?

A: Your account will become active as soon as you submit the signup form. You will receive all the necessary account set-up instructions in your e-mail address.

Q: What do I need to do to become a reseller?

A: All you need to do is just fill out the signup form and you’ll become a member of our growing reseller hosting community absolutely free of charge. As soon as you submit your signup form you will gain access to a secured Reseller Hosting Control Panel of your own, offering centralized management of your private brand reseller hosting business through a variety of easy-to-use options.

Q: What is required from me to become a successful free reseller?

A: The most important thing is your enthusiasm and some marketing efforts to popularize your web hosting offering. Don’t worry if you do not possess any marketing skills or experience. As a valued reseller of ours you’ll be given some important tips for making a successful breakthrough on the global web hosting market and for attracting a reliable clientele.

Q: How do I make profit from the free reseller account?

A: Using the free reseller program you can make profit by selling our services to your clients. Unlike other reseller programs, you do not need to pay in advance the service that your clients will buy from you. That is possible because ResellersPanel.com handles the billing for you so we charge your clients instead of you. You as a reseller have to set the retail price for every service that your clients will have to pay. Your profit is the difference between that retail price and our wholesale price. That methodology applies for every service you sell under the free reseller program - cloud hosting, VPS, semi-dedicated and dedicated servers as well as domain names, SSL certificates and any service upgrades purchased from within the client control panel.

Q: Is your free reseller program intended for people with special skills?

A: Not at all! Our free reseller hosting program is designed for all of you who wish to win some extra money while dealing with your normal daily activities i.e. going to work, staying at home in front of the TV, hanging out with friends, studying, sleeping, etc. No matter whether you are a busy student or a work-engulfed businessman, you can freely take advantage of our free reseller program and bring a steady stream of residual income to your wallet.

Q: I cannot sign up because I receive a 'Reseller exists' error message. What should I do?

A: The reseller username you have entered has already been taken. Please try again with another username (using lower case letters only) and if the problem persists, contact the support team and send them your signup information, so that they could clarify the problem and sign you up.

2. How It Works

Q: What services can I sell with the free reseller program?

A: With the free reseller program you will be able to resell cloud hosting packages (Starter, Business, Corporate and Enterprise plans), as well as Virtual Private Servers, Semi-Dedicated and Dedicated servers as well as domain name registrations and SSL certificates. They all work on the same principle – you set your own retail price for each service and once a client buys that from your web store, you will receive the difference between the retail price that you have set up and the wholesale price, as a commission.
In addition to the above, you will also be able to set your own prices for certain web hosting upgrades, which your clients are able to purchase through their existing web hosting accounts. Those additional services include hosted domains slots, CPU usage, MySQL quota, SSH access, dedicated IP addresses and many more. Again, the same principle, when a client places an order for a service upgrade, you will be provided with the difference between the retail price and the wholesale price, as a commission.

Q: Do I need to create separate reseller accounts if I want to be a domain reseller, cloud hosting reseller, VPS reseller and dedicated hosting reseller at the same time?

A: No, you can resell all of those services through the same free reseller account. Within your Reseller Control Panel there is a section called My Offers that you can use to select which service you would like to offer on your reseller web store. Also, there is a separate section for each of those services where you are able to set your retail prices for each particular package.

Q: Do I need to create a site for my reseller store to get started?

A: No, you do not need to create a website in order to start selling our services. The free reseller account comes with a pre-built web store and five different store templates that you can choose from. Each of the templates is an active website therefore you do not have to edit them in any way, in order to make them operational. You can, of course, customize certain sections of the templates however this is done directly from the reseller control panel.

Q: Do I need to have a registered company in order to start selling your services?

A: No, you do not need to have a registered company in order to be a reseller. If you do have a registered company, however, you can operate the reseller account under the company name instead of your personal name.

Q: Do I need to purchase a hosting account in order to start selling your services?

A: You do not need to purchase a hosting account in order to sell our services. With the free reseller account, we will provide you with a pre-built web store and a free sub-domain name that will be used as the default address for your store. Therefore, you do not need a web hosting account in order to start reselling, since everything that you need is already included in the free reseller account.

Q: Can I change the username of my reseller account?

A: No, it is not possible to change the username of an existing account. Our system does not support such changes for both reseller and client accounts.

Q: Can I offer free hosting?

A: No, free hosting cannot be offered as a package on your reseller web store.
If you wish to offer free hosting services to your clients, you would have to pay for that service yourself.

Q: Do you offer email hosting only?

A: No, we do not offer e-mail service separately. Any web hosting service we offer includes e-mail service as well but clients cannot use our mail servers without having a hosting account with us.

Q: Do you offer web design?

A: No, this is not a service that our staff will provide. You may arrange to provide web design services to your clients through a third-party, but note that we will not be assisting you, or your clients, in any way, when web design/development matters are involved.

Q: Can I send out Invite-a-friend messages?

A: There isn’t an option to send a direct message to anyone. However, if you wish to invite someone, then you can send them your affiliate URL, which can be found in the View Affiliates » Promo Tools section of your Reseller Control Panel. When someone clicks on your affiliate link and signs up for a reseller account, then that person will become your affiliate, meaning that you will receive 10% of the wholesale price of all sales that go through their account. Your current affiliates are listed in the View Affiliates » List All section of your Reseller Control Panel.

Q: Are there limitations where the resellers or their clients are from?

A: No, there are no restrictions of this kind. However, since most payment processing companies are US based, clients from US embargoed countries may experience some difficulties placing orders. In such cases, the client may contact our staff and we will arrange an alternative payment method for the particular client via Western Union or bank wire.

Q: Can my clients choose a server location for their hosting services?

A: Yes, clients can choose the server location for the web hosting service they purchase (whenever this service is provided in more than one location). We have servers in the US, the UK, Bulgaria, Finland and Australia. Every client is able to choose his preferred server location on the order form during signup.

Q: Can I sell reseller packages (can my clients be resellers)?

A: No, you cannot sell reseller packages. You can only have reseller affiliates. When someone goes to ResellersPanel.com through your personal affiliate URL and signs up for a free reseller account, you will earn 10% of the wholesale price for each sale that goes through their account. If that person signs up for a cPanel reseller package, then you will earn 10% of the monthly fee that the reseller is paying for his reseller package. You can see what your personal affiliate URL is inside the View Affiliates » Promo Tools section of your free reseller control panel.

Q: Can I buy a hosting plan for a client?

A: Yes, you can purchase web hosting accounts for your clients. If you wish to purchase the account at the wholesale price, then you can do that through the Buy Hosting Account menu of your Reseller Control Panel
When creating the account, you can choose whether to provide the client’s details, or to set the account under your own contact information. This should be based on whether you wish the client to have access to that account or not. If you provide your contact details, then only you will be able to access the control panel for this account. Note that you will always be able to access the accounts of your clients, even if their information is provided in the account details. You can log into each account directly, without having its login information, through the View Clients menu of your Reseller Control Panel.

Q: Are there any discounts available for the resellers?

A: Resellers are able to purchase the services at wholesale price via the Reseller Control Panel and thus pay a lower fee than their clients but there are no other discounts available to resellers.

Q: How can I purchase hosting plans at the wholesale (reseller) price?

A: You can do that through the Buy Hosting Account menu of the Reseller Control Panel. Your reseller web store will always show your retail prices therefore, if you wish to purchase a new account at the wholesale price, you have to do it from within your Reseller Control Panel.

Q: How can I renew a hosting plan at the wholesale (reseller) price?

A: In order to renew a web hosting account at the wholesale price you must go to View Clients menu of your Reseller Control Panel and click on the username for the account that you wish to renew. Here you have two options to renew the account. The first one is to select the renewal option and proceed with payment. The second way would be to log into the web hosting control panel of that account with Reseller Mode ON by clicking on the login button and renew the service through there. That way you will see all prices at wholesale rates so you can also register domains and purchase upgrades at wholesale prices.

Q: How can I renew a domain name at the wholesale (reseller) price?

A: In order to renew a domain name that is registered in a client account and pay the wholesale price, you will have to log inside the client’s control panel with Reseller Mode ON. To do that, go to the View Clients menu of your Reseller Control Panel, find the username for the account in question, click on it and then click on the Login button that will appear next to it. That way, you will be logged inside the client’s account, but with reseller privileges, meaning that you will see the wholesale prices instead of the retail ones. Once you’re logged in, just go to the My Domains » Registered Domains section and renew the domain name(s) that you wish extend.

Q: What is the difference between the free reseller and cPanel Reseller Program?

A: The two reseller programs that we offer are quite different from each other. In fact, the only thing that they have in common is the fact that they are both web hosting reseller programs.
With the free reseller program, you resell our pre-set web hosting packages at your own retail prices. You sell those packages directly through your web hosting store and for each sale you will receive a commission, which is the difference between the retail price that you set and our wholesale price. With the free program, we will be providing the billing support for your clients, therefore, all payments that are placed through your web store, will be received by us, meaning that you won’t have to purchase the services before you can resell them to your clients. In addition we will provide the customer support for your clients, thus you won’t have to get involved in that process, if you do not have the necessary knowledge and experience. Another important difference is that the cloud hosting packages under the free reseller program use our own custom built web hosting control panel called Hepsia.
On the other hand, with the cPanel reseller program, you will be paying us a monthly fee for the reseller plan that you sign up for. You will then have to divide the resources of that reseller plan among your customers. The cPanel program comes with a Web Hosting Manager (WHM panel), through which you will be able to create different web hosting accounts for your clients and assign specific hosting limitations to each of them. You will also be in charge of the billing and the customer support for your clients, which means that you need to be more involved, as opposed to the free program where we will be taking care of those two services.
There is also one other main difference between the two reseller programs. With the free program you are able to sell cloud hosting, VPS, Semi-Dedicated and Dedicated services, while with the cPanel program you will only be able to sell cloud web hosting accounts to your clients.
In a nut-shell, the free program does not require you to have any technical knowledge about the web hosting services, thus you can focus on marketing your web store and leave the rest to our staff. The cPanel program is considered more advanced, since with it you will be completely in charge of every aspect of your web hosting business. With the cPanel program, you will have to be more involved, but you will also have complete control.

Q: Can I upgrade from the free to the paid reseller program?

A: The two reseller programs operate in a completely different manner from one another; therefore, there is no option to upgrade from the free to the cPanel reseller program. There is also no quick and easy way of switching from one to another. If you decide to do that, you will have to move the website content, the e-mails and the MySQL databases of each client manually by yourself. You will also have to notify your clients of the change, since there is no way to avoid them noticing the switch. Also, this procedure is risky, since it may involve website downtime. Therefore, it is not advisable to undertake such actions. Instead, you can keep your existing clients on their current web hosting services, sign up for the other reseller program and assign the new clients to it. There is absolutely no problem to have both a free reseller account and a paid reseller active at the same time. You just need to be aware of which client is under what reseller account.

3. Reseller Control Panel

Q: Is the Reseller Control Panel easy to work with?

A: Yes. Over the years we have tried our best to make the Reseller Control Panel as easy to use as possible by following the recommendations of our reseller community. It is fully automated and makes every single change to your store settings effective within seconds. After having defined your overall offering set-up you will be able to apply real-time changes to every single setting if you find it inappropriate for some reason. For your extreme convenience, we have implemented a Quick Controls wizard, which will enable you to set up the basics of your reseller presence in a few quick clicks.

Q: What is the mechanism of reselling your services in a nutshell?

A: It is simple indeed. Choose the design of your store and the hosting plans you will be offering (pre-defined or defined by you). You define the retail pricing of the separate services on the basis of our wholesale pricing. As soon as your customers begin to order through your store, you will start collecting your reseller profit, which will be sent to you in the form of monthly commissions

4. Hosting Store Setup

Q: How long does it take for my reseller store to be set up?

A: Practically, you can set up your account and reseller store in maximum 2 minutes.

Q: How do I set up my reseller store?

A: Basically, you need to pass through a few quick store set-up steps, which will help you to easily build your unique reseller presence. First off, you should choose the name of your store and a brand name your customers will recognize you by amidst the variety of hosting resellers online. Then you should define your reseller storefront by choosing from a variety of FREE turnkey templates that we offer and by customizing their default layout parameters. Most of our advanced templates support various colour schemes, page section arrangements, options for promoting certain services, etc. You can also upload your own content (image, flash, html) in the header and footer sections of your template and supply details of your company.

Q: How do I set up my web hosting offering?

A: It’s a question of a few quick clicks. In your Reseller Control Panel you will find a section dedicated to the hosting and domain name services we empower you to offer to your customers. Simply select the exact services that you wish to offer on your store (web hosting plans, domain name TLDs, upgrades) and set their monthly/annual pricing. You can offer highly competitive pre-defined plans and create your own ones tailored to your customers’ exact needs.

Q: Do you offer advanced reseller store set-up options?

A: Yes, we offer you great flexibility as far as the set-up of your reseller store is concerned. Apart from our ready-made reseller templates, you will have the option to combine your uniquely designed store with our billing and domain search systems through the Remote Forms (Order form and Domain Search forms). Through the Reseller API – a more advanced store set-up control option - you can go even further. By using its rich set of management functions, you will be able to set up a highly effective communication environment between your custom store and our system. The result will be a fully customized reseller store with a custom order form of your own, which can use a billing system of both your and our own, whereas the offering can be controlled from your Reseller Control Panel.

Q: How many reseller stores can I have?

A: You can have a total of 4 reseller stores that are totally independent from each other in terms of sales/marketing settings within one reseller account. Each store can have its own unique design, a separate selection of web hosting plans and domain name TLDs, its own currency, etc. Having more than one reseller store will allow you to reach the bottom commission payment level much faster than if you are running only one store, thanks to the centralized management of your reseller commissions.

Q: Can I create my own web hosting packages?

A: Sure, you can. We have developed a web hosting plan builder, named Liquid Plan Builder, through which you can set up packages tailored to the requirements and demands of your target clientele in seconds. Offering your clients exactly what they need make you very competitive on the web hosting market.

Q: Can I break the pre-defined packages that you offer into pieces and resell them to my customers?

A: No, the pre-defined packages that we entitle you to resell to your clients are offered on an AS-IS basis, i.e. the various plan types (Business, Corporate, Enterprise) are offered as separate products and when purchasing any of the plans your clients receive all the features specified in the particular plan configuration.

Q: Starter, Business, Corporate and Enterprise – are these reseller plans?

A: No, the Starter, the Business, the Corporate and the Enterprise are not reseller plans. They are cloud web hosting packages that you can sell to your clients under the free reseller program. You cannot divide one web hosting account among multiple users as each web hosting account comes with a single web hosting control panel and all domain names hosted in that account are managed through the same control panel.

Q: If I buy a hosting plan for a client, will they see how much I have really paid?

A: No, your clients will never see the wholesale prices. The Invoices are sent to the person who is paying for the service. If you place a payment through your reseller account, then the invoice will always be send to the e-mail address, provided for that reseller account. This is also valid for payments that are placed from client accounts, while in Reseller Mode ON. In addition, the copies of those Invoices will not be shown in the client’s backend, but in the Invoice Manager section of your reseller account instead. The clients will have access to invoices only for the payments that they place by themselves.

Q: Will I have access to the customer accounts?

A: Yes, you as a reseller have access to the accounts of your clients at all times. All accounts that are under your reseller account are listed in the View Clients section of your Reseller Control Panel. When you click on any account, a login button will appear next to its username. When you click on the login button, you will be logged inside the client’s control panel, without having to know their account password. In addition, when you login that way, you will be logged in with Reseller Mode ON, which means that you will be seeing the wholesale prices for the services, instead of the retail prices that the clients see. That way, you are able to place payments on behalf of your clients, without having to pay the retail fees.

Q: Where can I see what have people bought from my store?

A: When someone orders an account from your web store and if this order is approved by our staff, you will receive a copy of the invoice that client receives. The Invoice itself states what service has been purchased. The new account will also appear in the View Clients section of your Reseller Control Panel. There you will be able to see detail information about the account owner. Also, any commissions from that sale will immediately appear in your commission account.
If you wish to view a complete list, for all orders that are done by your clients and through your reseller account in general, then you can go to the General Statistics » General Stats menu in the Reseller Control Panel. From there, you can run a report, which will list all orders, in accordance to the report criteria that you have selected.

Q: Can I disable certain services for my customers?

A: Yes, we give you the possibility to define the level of access your customers will have to most of the upgrade/renew services in their existing accounts. You will be able to disable the whole Upgrades section in their Control Panel or just particular upgrade services such as Change Plan, Renew Plan, etc. Moreover, it is possible that you apply these changes only to a particular plan type if necessary.

Q: What is the reseller wallet?

A: The reseller wallet is a payment method, which can be used for placing internal payments within our system. It allows you deposit money that you can use later on for purchasing services at wholesale prices. It is useful for resellers who are frequently ordering services on behalf of their clients, since it’s faster than entering your credit card/PayPal information every time you wish to place a payment. It is important to note that the funds in the wallet are non-refundable and can only be used for placing payments within our system, thus cannot be used for ordering from outside sources.

Q: Do I need to refill the reseller wallet in order to start selling your services?

A: No, you do not need to refill the reseller wallet in order to start selling our services. The reseller wallet is an optional payment system that allows you to deposit money in your account and use them later on for purchasing services with us faster.

Q: Can I use my wallet to purchase services for a client?

A: Yes, you can use the reseller wallet to purchase services for your clients and yourself at wholesale prices. When you go to the Buy Hosting Account menu of your Reseller Control Panel, one of the available payment options there is “Wallet”. By selecting it, you will be able to use the funds from your wallet account in order to place orders for new web hosting accounts. In order to renew an already existing account, using the funds from your wallet, you have to go to the View Clients section, select the account that you wish to renew and then use the Renew option that will appear. The wallet payment method will again be available on the order page.

Q: Can I use my wallet to buy services for an existing customer account?

A: Yes, you can use the reseller wallet to purchase services from within existing client accounts as well. When you log into a web hosting account with Reseller Mode ON, the wallet payment option will appear on the order page for all possible services that can be ordered through the web hosting control panel of the client and it is linked to the reseller wallet. To login with Reseller Mode ON, go to the View Clients section of your Reseller Control Panel, click on the username for the account that you wish to purchase the service for, and then click on the Login button that will appear next to it.

Q: How can I check the emails associated with my store?

A: This can either be done through webmail or by setting up the mail box on a personal mail client, such as Outlook Express, MS Outlook, Thunderbird etc.
The webmail address is http://webmail.supremecenter.com and to log into it, you must use your domain name as the username and then the password that you have setup for your mail box.
The POP3/IMAP/SMTP server name that you need, in order to setup your mail box on a personal mail client, is mail.supremecenter.com . Once again, you must use the domain name and the mail box password, for logging in. Note that the SMTP server requires regular username/password authentication and does not use SSL, or any other form of encryption.

Q: Why can’t I set a different password for the separate email accounts?

A: You cannot set a different password for every e-mail address associated with your reseller domain because each domain name that you host within your reseller account has only one actual mail box- Sales@Your-Domain.com . All other mail addresses, are affiliates of that mail box, meaning that all e-mails sent to them, will be received in the Sales@Your-Domain.com mail box. If you use webmail to send e-mails, you will be able to select which affiliated mail address you wish to send the e-mail from. However, all replies will again be received at the Sales@Your-Domain.com mailbox.

Q: Can I create a mailing list?

A: No, you cannot create a mailing list within the reseller account. This option is available only for the web hosting accounts.

5. Reseller Profits

Q: How is the free reseller profit formed?

A: The reseller profit is the difference between the retail price that you set up and our wholesale price for the specific service. You can set different retail prices for each service that you decide to resell on your web store. When a client orders a service on your store, we will calculate the difference between the retail price and the wholesale price for this particular service and we will provide you with that difference as your profit from that sale.

Q: Could you give me an example of how the reseller commissions are formed?

A: The reseller commission is formed by extracting the difference between the retail price (yours) and the wholesale price (ours) of all the services you have sold to your clients within the period of one month. For example, if you sell the Business plan (wholesale $40.00) for $100.00/year, you will make $60.00 each time a customer buys the Business plan from your reseller store. Every single Business plan purchase will add $60.00 to your commission balance and the total of all “such differences” between the retail and wholesale price of the sold services will form your monthly commission.

Q: How do you send me my profit?

A: There are four available payment methods for the profits – bank wire, PayPal, paper check and the reseller wallet. You can choose your preferred payment method and provide us with the necessary details for it through your Reseller Control Panel directly.

Q: When do you send me my profit?

A: The profits are sent out once a month, between the 1st and the 8th of each month. Your profit will be sent to you if you have reached the release level you have selected but please note there is a minimum release level for each payment method that you can choose. If you haven’t reached the minimum release level or the one you have selected, then the commission will be postponed until the release level is reached – the next month or later on. The minimum release level for all commission payment methods, with an exception of the bank wire transfer, is $50.00 USD. Since bank wire transfers involve some additional transaction fees, the minimum release level for that payment option is $500.00 USD and the transaction fees are deducted from the reseller commission.
Also, note that in order for the commission to be sent to you, all services involved in the forming of that commission, have to be older than 30 days. ResellersPanel.com offers a 30 days money back guarantee for the cloud web hosting services. This means that when a client orders a new cloud hosting account, he may request a full refund, within the first 30 days from the signup date. Because of that if a client orders a service today, the commission from that sale will be added into your commission account right away, however, the commission itself will not be released until the purchased service is past the 30 days money back guarantee, even if you have reached the minimum release level. This is in case the client requests a refund for the purchased service.
You can see the profit payment schedule in the Reseller Control Panel as well as the ResellersPanel.com website: http://www.resellerspanel.com/reseller-hosting/payments-schedule.html

6. Domain Names

Q: Do I need a domain name to get started?

A: No, you do not. With the free reseller account, we will provide you with a free sub-domain name which will serve as the default address for your web store. The sub-domain will look like this- YourStoreName.duoservers.com. Duoservers.com is a web portal and it opens the last duoservers.com sub-domain name that you have opened on your PC. In other words, if your client opens YourStoreName.duoservers.com, closes it and then types in only Duoservers.com, they will once again be taken to the same website. If you do wish to use a domain name for your store address, then you can either register a new domain name, through your Reseller Control Panel, or use an existing domain name, if you have such of course. All domain names that you register in your reseller account will automatically be hosted there and start pointing to your reseller web store.

Q: Can I use a domain name instead of the web address you have given me?

A: Yes, you can use a domain name that you already own or purchase a new one using the "Domain Manager" menu. We offer a wide variety of domain name extensions (TLDs) that you can choose from.

Q: I have a domain name of my own. How can I use it with my reseller website?

A: Sure, you can. If you have an existing domain name registered somewhere else and wish to use it for your store you have two basic options – to transfer the domain over to our registrar so that you could manage its registration settings from your Reseller Control Panel, or only to host it with us for free, by changing its name servers (DNS).

Q: Will my domain name become active immediately after I add it to my reseller account?

A: No, it will become active as soon as the name servers (DNS) get updated. This update usually takes up to 24 hours after the DNS change request has been received.

Q: Do I have to pay for hosting my domain with the reseller account or for using the e-mail address?

A: No. You can use these services for FREE.

Q: I do not have a domain name. How can I get one and how much will it cost me?

A: You can purchase a domain name from the Domain Manager section. The yearly price of a domain name is dependent on the domain TLD you select to register/transfer. All prices are discounted and are valid as such for our resellers only

Q: Why can't I purchase one of the domain names that you offer for $6.00 for 1 year? Why should I pay $11.00 for 1 year for a domain name?

A: The $6.00 for 1 year price is valid only if the domain name is ordered together with a web hosting plan. That is why the price is so low. You can register domain names for your own needs at a yearly price of $11.00 for 1 year only.

Q: I registered a domain for a client but it is showing the reseller store. Why?

A: All domain names that you register through your Reseller Control Panel will automatically be hosted in your reseller account and pointed to your reseller store. If you wish for a domain to open a website different than your web store, then you will need to point the domain to a web hosting account. If the web hosting service for that domain is with another company, then you can change the name servers for the domain, to those of the other provider. That way, the domain will be registered through us, but pointed to the other hosting server, thus opening whatever content you have there. If the hosting service is with us, then you can move the entire domain name under that hosting account, thus hosting it there as well.

Q: How can I move a domain name from the reseller account to a customer account?

A: In order to move a domain name registered in the reseller account to a customer account, you will have to submit a support ticket to our staff and we will do it for you. The whole procedure will take about an hour. Note, however, that if the name servers have to be changed to those of the web hosting account, then you must allow up to 24 hours for the updated name servers to propagate worldwide.

Q: Can I buy a domain name for a client?

A: Yes, you can buy domain names for your clients. If the client already has an account with you, then you can buy a domain name for it at the wholesale price, directly through the web hosting control panel of the client account. Go to the View Clients section of your control panel, click on the username for the account in question and then click on the Login button that will appear next to it. That will log you inside the client’s account in Reseller mode, meaning that you will be seeing the wholesale prices, instead of the retail ones. Once logged in, you can register a domain name through the My Domains » Registered Domains » Register Domain section.
If the client doesn’t have an account with you, then you can purchase the domain name with a Domain Manager account. In order to do that, you must first activate the Domain Manager plan through the My Offers section of your Reseller Control Panel. Once activated, you can order the domain in a separate Domain Manager account through the Buy Hosting Account menu of your Reseller Control Panel. The Domain Manager plan does not include web hosting and will have its own login area. Therefore you can use the client’s contact information when ordering the account and provide the client with means to manage the domain on their own.

7. Sales & Marketing

Q: Can you give me some marketing tips to promote your services?

A: We do not provide any assistance for marketing issues, or in other words, we cannot assist you in marketing your reseller web store. However, it is always a good idea to promote your services through search engines (Google, Yahoo, Bing etc.) and to offer it to online societies via forums, blogs and social networks.

Q: How many clients can I sign up under a single reseller account?

A: You can sign up an unlimited number of clients under a single reseller account.

Q: How do I understand that a sale has been made through my store?

A: We send you two instant e-mail notifications as soon as a customer of yours purchases a new or renews an existing service. These notifications actually represent a copy of the invoice that your customer receives and a reseller invoice containing the wholesale price of the services. Copies of these invoices can also be found in the Invoice Manager of your Reseller Control Panel.

Q: Where will my customers’ accounts be hosted?

A: Your customers can choose where to host their websites and you can specify the data center that will be selected by default on your store’s order form.

Q: Can I purchase a web hosting account at a wholesale price for my own purposes?

A: Yes, you can purchase as many web hosting accounts as you wish at a great discount from your Reseller Control Panel. You can use them to create your uniquely designed stores or simply 'hand' them to customers whom you prefer to charge manually.

Q: How can I popularise my reseller store?

A: There is a multitude of website promotion techniques that you can use to better market your reseller store offerings and increase your brand awareness among potential and existing customers. You may decide to adopt any of these promotion strategies alone, but for maximum results we highly recommend that you make use of all of them. Some can work better than others, but if developed correctly, all of them will produce results that will be worth your efforts!
Submit your website to many and popular Internet directories Web directories are extensive portal websites that list submitted website URLs by theme/topic. The links submitted to a web directory are gathered, reviewed and arranged in a particular order by people. Dmoz ODP (Open Directory Project) and Yahoo are considered as the best and most popular human-edited directories on the World Wide Web, and therefore they rank as the first most widely trusted and relied on traffic sources. Since these directories receive thousands of submissions every day, it's very often quite difficult to get into their listings. It may take around 4 - 6 months until your URL gets reviewed and listed.
Alternatively you can choose to use the paid listing support Yahoo offers for faster results. All other link submissions are absolutely free of charge. The general practice shows that it's much better if you post your website's link into as many free directories as possible, without omitting the two most popular Internet directories mentioned above. They can generate for you significant amounts of traffic and positively affect your ranking in all search engines. Submitting your website's URL to Internet directories is very easy, doesn't require much effort at all, so do not hesitate to kick this marketing strategy now and list widely your website link as soon as possible!
Use appropriate keywords in your meta tags People explore the Internet primarily searching for things or information. To start their search they usually input words that explain best their query. Your task here is to implement exactly these keywords in your meta tags and content (if you have custom design store), so that your website gets good position (high ranking) in the search results. You can use the Google keyword tool for discovering the best keywords for your web store. The better ranking you get in the search engines, the higher chances you have of people clicking on your website URL and visiting your web store. To add custom keywords to your template based reseller store, please visit the Metatags section of your Reseller Control Panel.
Make link exchange deals with similar websites Reciprocal links are one of the most common and effective forms of website promotion. In addition to sending you visitors, reciprocal links also increase your link popularity and help your site rank better in the search engines. Before making a link exchange deal, you should first find a good partnering website. A good partner has website content that attracts the same type of visitors as your website. To make a successful link exchange deal, the exchanging websites need to be similar enough, yet different, so that they don't compete ineffectively with each other. In your case, you will get best results if you create reciprocal linking with a website offering web hosting services with different plan configurations than your web store's, or even better - with a web design store.
After you've found a suitable link exchange partner, you need to contact the webmasters of the website, informing them that you run a site with similar topics, and that you are interested in making a link exchanging deal between the two websites. You should first post the link of the partner's website onto your web store, then inform the other website of the posting and send them the URL to review their promotion. Finally - simply ask them to return the favour by linking back to your website. If you never get a reply of this particular website, or your proposal gets a refusal, do not give up this promotion method, but invest more search efforts to find the right partner.
Now, after you've made your deal, make sure that both sides keep their promise - neither of the websites is allowed to remove the partner link from without contacting first the webmaster, so better check every now and then the website of your partner to make sure they're keeping their part of the deal. If you notice some incorrect actions, better contact them immediately and kindly ask for explanation. In the case their explanation isn't satisfactory enough for you, you are allowed on your side to also remove their linking and simply look for other partner.
All our turn-key website templates feature a 'Menu Links' section, where you can specify up to 3 outgoing links for your link exchange campaigns.
Post in Blogs/Forums Find popular blogs or forums closely related to the web hosting business area and post relevant comments on as many of them as you can. Remember that quality blogs/forums do not tolerate spamming activities, so make sure to substantiate your postings with adequate comments, cleverly including a link to your web store in appropriate place of the comments or in the signature.
Submit/comment on articles Search for highly ranked article submission websites and post informative reviews about your web hosting company. Try to find also some good ranked articles and see if they will allow you to share your views on the topics discussed and send comments on the article. If you are able to, you will get free back links from them, since most will ask for your website's URL when you are submitting the contents of your posting. Once your comments appear on the articles website, your URL will automatically be posted and start to lead readers to your web store.
Write newsletter articles Writing newsletter articles often has amazing results and can send you large amounts of targeted traffic in a short period of time, moreover - for free! All that is required is a little bit of creative thinking, decent writing skills, couple hours of time and a website that would be interested in publishing your work. This promotion technique is especially suited for small business owners with tight marketing budget.
In exchange for allowing your article to be published for free, you will be allowed to place one small ad in the newsletter without any charge. These advertisements are usually located right below the article and are called "resource boxes" or "bylines". A typical resource box contains a piece of information about the author and a link to his/her website.
After you decide to start writing articles, the first step would be to choose a topic you would be interested to write about and find newsletters that are dedicated to the theme of your topic. Try to find between 10 and 20 medium/large newsletters, arrange them into a list based on how many subscribers they have, and then send your article to the first newsletter on the list. You should better wait for a response at least couple of days before sending your article to the next one. Mind that if you send your article to a few newsletters at the same time and this results in simultaneous publishing of your material in two or more large ezines, this will surely discredit you as an author and discard any further submissions of your articles to those sites.
Start using E-mail signatures. They might not immediately bring thousands of visitors, but are an irreplaceable way to promote widely your website without having to actually do or pay anything.
Now just think about it. How does it sound if people used to handing out their business cards to nearly everyone they meet, sign their E-mail messages with merely their name. Now that's a waste of valuable resources, isn't it? Instead of just signing with your name, why not include a full-scale E-mail signature at the bottom of your messages? Since you're going to send out those E-mails anyway, why not turn them into a traffic generator by using a good signature. How can I do that, you are asking...
Before you design your signature, think about what kind of people you usually exchange E-mails with. If they are too diverse, consider first your main targeted group of recipients. Then try to figure out what these people are fond of or would expect from your company. Would it be better to use powerful keywords in your signature, such as FREE or NOW related to your web hosting offerings, or stick to a strictly formal version that contains only the name of your website and its Internet address? It's only up to you to decide. If you feel unsure with what's your optimal marketing strategy, you might be better off with a more formal style instead of a marketing type. Since a signature is something that will clearly represent your company in the eyes of all e-mail recipients, you should be more than careful not to damage your high reputation with a signature that the recipients may find to be unprofessional or tasteless.
Banner Advertising It works, but only when well figured out! Banner ads are usually annoying to the visitors of any website. A well placed banner ad, however, on a website which has content relevant with your web hosting business area, is much more likely to attract visitors to your website than a banner ad placed at random.
The main purpose of your banner is to get people to click on it. So the better it looks like, the higher are the chances that it would catch the eyes of potential visitors interested in your website. Do not strive however to achieve the most sophisticated design for your banner, just make it user-friendly and appealing to the customers! That's all you need to do to get a good click-through ratio, which is actually what you are aiming at.
Your message should be very brief and right to the point. You will have no more than a sentence to persuade the viewer to visit your website. Make sure to use immediately engaging phrases to intrigue the viewer to quickly visit your website. Use a noticeable font size to attract their attention and clarify a valuable reason why the viewer should click on your banner. Use for example eye-catchers, such as 'FREE domain name', FREE scripts installer', or 'FREE website builder' to make the viewer immediately click on the banner and visit your store to find out how to get these hot freebies.
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We wish you good luck now! If you notice that there are some things you have already done, feel free to simply skip over them. Promoting your site may take a considerable period of time until you achieve satisfactory results, however do your best, and if you need further consultation, do not hesitate to contact our knowledgeable ResellersPanel team.

8. Affiliates

Q: What is the affiliate program?

A: The affiliate program allows you to earn additional income by getting people to sign up for our reseller programs. When you sign up for a free reseller account, you will have an affiliate link, which will look like this - http://www.resellerspanel.com/a/your_reseller_username . The actual link can be found in the View Affiliates » Promo Tools section of your free Reseller Control Panel.
When somebody goes through your affiliate URL and signs up for any of the two reseller programs, you will gain 10% from the wholesale price of every payment that we receive from that person’s account. In other words, depending on which reseller program your affiliate signs up for, you will gain profit in the following way:
Free Reseller Program – If your affiliate signs up for a free reseller account, then you will receive 10% of the wholesale price of every sale that this person makes. This includes orders made by your affiliated reseller personally and by his clients and is only valid for web hosting services (both purchases and renewals) – cloud web hosting, VPS, Semi-dedicated and Dedicated servers. It is not valid for any hosting upgrades, domain names, or SSL certificates.
cPanel reseller program – If your affiliate signs up for a cPanel reseller account, then you will receive 10% of the monthly fee that this person is paying for his cPanel reseller package. The cPanel reseller packages, can be found here: http://www.resellerspanel.com/cpanel-web-hosting/

Q: What are the services that generate affiliate commission?

A: The services that generate affiliate commission are as follows:
Free Reseller Program – all web hosting packages that can be sold through that program: cloud hosting plans, virtual private servers, semi-dedicated servers and dedicated servers as well as renewal payments for those services. Domain names, SSL certificates, or any other additional hosting upgrades do NOT generate affiliate commissions.
cPanel Reseller Program – the monthly fee that the reseller is paying us for the cPanel reseller package they are using. For instance, if your affiliate is using cPanel reseller plan 1, then they will be paying us $17.50 USD every month, meaning that every month you will receive 10% of 17.50 USD for as long as they keep their account. We do not control the way the cPanel resellers bill their own clients, therefore the actual sales that your affiliated cPanel reseller makes, will NOT generate any commission for you.

Q: Where is my affiliate link?

A: The affiliate link is located in the View Affiliates » Promo Tools section of your Free Reseller Control Panel. If you have a cPanel reseller account, then you will not be able to have affiliates. You will need to sign up for a free reseller account as well in order to use our Affiliate Program. There is absolutely no problem, however, to use the free reseller account only for your affiliates and keep your main reseller business within the cPanel reseller account.

Q: Do you offer any banners for the affiliate program?

A: Yes, we do offer various banners to promote the reseller program through your affiliate link. They are located on our website: http://www.resellerspanel.com/affiliate-programs/banners/
By clicking on each banner, you will get additional options for it, such as choosing size, entering your free reseller username and auto-generating an HTML code, which has the banner embedded in it.

1. Store Management & Customization

Q: What is a store name?

A: The store name is a unique identifier of a reseller store under your free reseller account and it is also used for the default URL of that free reseller store (yourstore.duoservers.com).

Q: Can I change my store name?

A: Yes, via the Store Settings > My Store Name menu of the reseller control panel you can change the store name with any other name that is not taken and covers the requirements: 3-32 symbols from a-z, 0-9, and -

Q: Can I use a domain name for the reseller store?

A: Yes, you can register a custom domain for your store, or use an existing domain that you already have registered elsewhere. Both of these are possible from the Domain Manager menu in the reseller control panel.

Q: How can I register a new domain for my reseller store?

A: You can register a new domain name from the “Register/Transfer” tab of the Domain Manager menu in the reseller control panel.

Q: Can I use an existing domain name registered elsewhere?

A: Yes, you can use an existing domain name you already have with another company. This can be done from the “Use Existing” tab of the Domain Manager in the reseller control panel.

Q: How can I transfer my domain name?

A: You can place a transfer order from the “Register/Transfer” tab of the Domain Manager menu in the reseller control panel.

Q: What is a store brand?

A: The store brand is your DBA (Doing Business As) name, or in other words – the name of the hosting company that your clients will see. It will be displayed on billing documents and in the hosting control panels of your clients. If we provide support on your behalf (which we do by default), we will use the brand name you’ve chosen to introduce ourselves when we have to call a client of yours.

Q: Can I change my store brand?

A: Yes, you can change the store brand via the Store Settings > My Store Name menu of the reseller control panel.

Q: Is there a turn-key reseller store?

A: Yes, as soon as you sign up, you will have a functioning website for your store using one of our templates. There are several such templates with a lot of customization options, and they allow you to easily create and manage a professional looking web hosting store.

Q: How can I choose the reseller store template?

A: You can choose the reseller store template via the Website Template > My Template menu of the reseller control panel.

Q: Can I put my logo on the reseller store?

A: Yes, you can put your logo in the header of the reseller store template via the Marketing Tools > Header menu of the reseller control panel.

Q: Can I add my contact information on the reseller store?

A: Yes, you can add your contact information on the reseller store via the Website Template > Contact Us menu of the reseller control panel.

Q: Can I add custom links and banners?

A: Yes, you can add custom links on your reseller store via the Marketing Tools > Menu Links menu of the reseller control panel.

Q: Can I edit the meta tags of the reseller store template?

A: The meta tags of the reseller store can be edited from the Marketing Tools->Meta Tags menu of the reseller control panel.

Q: Can I choose which videos to be played on my reseller store?

A: Yes, you can enable which videos are played on your store from the Website Template > Videos menu of the reseller control panel. There, you can enable or disable the videos for each section. A lot of additional options are available as well, such as: enabling or disabling auto play, language version and choosing the first frame of the video. If you have a custom site, you can also copy the HTML code that would allow you to embed some of our videos, depending on the range of services you resell.

Q: Can I change the default store currency?

A: Yes, you can change the default store currency via the Store Settings > Store Currency menu of the reseller control panel. The options are US Dollar, British Pound, Euro, Canadian Dollar and Australian Dollar.

Q: Can I set a default server location for my store?

A: Yes, the default data center for your store can be selected from the Store Settings > Miscellaneous menu of the reseller control panel.

Q: Can I translate my store in another language?

A: The templates we provide are in English only, at least for now. You can create a custom website for your store if you want to, and that will allow you to have it in any language you wish. We do allow the use of elements from our templates for that purpose.

Q: I just made some changes, but the site is not updated. Why?

A: The changes take effect after about 1 hour. If you want them to be applied instantly, then you can use the “Quick Template Update” link at the top of the reseller control panel.

Q: How can I verify my reseller store with Google?

A: If you wish to verify your store with google, you will have to use the meta tag verification method in their system. The following links might be of some help to you:
http://www.google.com/support/webmasters/bin/answer.py?answer=35659
http://www.google.com/support/webmasters/bin/answer.py?answer=79812
Once you have gained the meta tag code for your website from google, you should enter it in our system via the Marketing Tools > Metatags menu of the reseller control panel. Please use Quick template update button in order to apply this change to your store template immediately.

Q: Can I have different stores under the same reseller account?

A: Yes, you can have up to 4 reseller stores in the same reseller account and each store can have completely different settings, pricing and range of services that are offered in it. In the top left area of the reseller control panel there is a menu Multiple Stores > Create New Store that you can use to set up a new store.

Q: How can I remove the Reseller Hosting link from my site?

A: You can remove Reseller Hosting link via the Marketing Tools > Menu links menu of the reseller control panel. Just delete the link, save the changes and click on Quick Template Update.

Q: Can I use my own website to sell your services or do I have to use your templates?

A: Yes, you can create a custom site or use an existing site to sell our services.

2. Customer Support & Billing

Q: Who will handle the customer support?

A: By default, we provide customer support for your clients on behalf of your brand. This is done via phone, live chat, and the ticketing system that is integrated in the web hosting control panel.

Q: In live chat, how do you know when a client is coming from my store?

A: Our chat software displays where the client entered the chat from, so we provide support on behalf of your brand from the beginning.

Q: When a client calls, how do you know he is my client?

A: We don’t, so we ask for the ID number that is displayed near the phone numbers. That ID is actually your store ID. If the client asks, we explain that we are a third party company or just a call center providing support for a number of companies.

Q: Can I handle the customer support myself?

A: If you have a custom site, then you can integrate any support system that you want in it. You can also answer the tickets that your clients open (this is entirely optional) if you go to the Client Support menu under the Support Tickets section in the reseller control panel.

Q: Who will handle the customer billing?

A: By default, we handle the billing on behalf of your brand. So if you are using our templates, or a custom site with our remote order forms, then your clients will be billed by our company.

Q: What currencies do you support for billing my customers?

A: On the reseller store we offer the following currencies: USD, CAD, AUD, GBP and EUR. Your clients can pay with a card that is in any currency and it will be converted to the currency they select on the order form of your store. The exchange rates depend on the client’s bank and/or the payment processor used.

Q: Can I add another currency on my store?

A: You can have one default currency for your store, but in the order form, your clients are able to select any of the other currencies that we support: USD, CAD, AUD, GBP and EUR. You cannot add any other currencies when using our billing system. If you have a custom site and a billing of your own, then it would be up to you what currencies will be available to your clients.

Q: How can my customers (and I) pay?

A: The payment methods available are Credit/Debit Card, PayPal, Money Bookers, bank wire transfer and Western Union.

Q: Can I add another payment method on my store (Liberty reserve, etc.)?

A: If you are using our billing system, then only the payment methods we support can be used: Credit/Debit Card, PayPal, Money Bookers, bank wire transfer and Western Union. If you have a custom site and a billing of your own, then it would be up to you what payment methods will be available to your clients.

Q: Can I use my own billing system?

A: Yes, you can use your own billing system. In that case, you can either manually buy the services at the wholesale price instead of your clients from the reseller control panel, or use the Reseller API to integrate your billing system with the free reseller account.

Q: Can I offer discounts or package deals for my clients?

A: Yes, you can have such arrangements with your clients. The discount is usually subtracted from the reseller profit in such cases.

Q: Is there automatic billing for service renewal?

A: Yes, there is. If a service is purchased manually through PayPal or an AmEx credit card, then a renewal subscription is automatically created. The buyer receives a notification about this and the subscription can be seen and cancelled at any time from the control panel.

Q: How can my clients cancel the automatic subscriptions?

A: In the hosting control panel, in My Account -> Billing Manager -> Recurring, all existing subscriptions are listed and there is a cancellation link for each of them.

Q: Is there automatic billing for service renewal if I buy the service for a client?

A: Yes, there is - the system works the same regardless who paid for the service.

Q: How can I cancel the automatic subscriptions for services I purchased?

A: The services bought under the reseller account can be cancelled from the Recurring Manager menu under the Administration Tools section in the reseller control panel. The services that you bought as a reseller for a hosting account can be cancelled from the hosting control panel when you log in as a reseller from the View Clients section.

3. Custom Reseller Store

Q: Can I upload my custom website in the reseller account?

A: If a domain is hosted in the reseller account itself, there is no direct ftp or file manager access, so you would have to use one of the templates. The advantages are that the hosting and email for the domain are free, and that you can easily manage the site through the reseller control panel.

Q: Can I use any text or images from your templates for my custom reseller store?

A: Yes, we allow that.

Q: Can you still handle the billing if I am using a custom reseller store?

A: Yes, if you are using our remote order forms.

Q: What are the Remote Forms?

A: They are pages that you can integrate in your custom site, and they allow your customers to place orders for the services you resell.

Q: What is the reseller API?

A: The Reseller API is an application programming interface software that allows you to manage your web hosting offers through the reseller control panel while still having a custom site. In Advanced Mode, the API also allows your custom billing system to apply orders under the reseller store.

Q: How do I activate the reseller API

A: In the reseller control panel, under the Remote Access section there is a link called Reseller API. If you cover the requirements (having at least two existing web hosting customers with active accounts beyond the 30-days money back guarantee period and not expiring in the next 60 days OR having minimum of $100.00 USD deposited into the reseller wallet of the account) then you can request access to the API from there. You can also find the API’s documentation and demo there.

Q: Can I use a custom billing system such as WHMCS with the reseller API?

A: In general, you should be able to use any billing system with the API but there is no pre-defined module in WHMCS for our reseller API so you would need programming skills to integrate it.

Q: If I handle the billing myself, how can I make sure that clients will not be able to use your billing and will always pay me directly?

A: You can disable the payment options for your clients from the Clients CP tab in the Store Settings menu. You can choose only for certain options to be disabled, or to disable all of them.

Q: How can I add the live chat button on my custom website?

A: We do allow the use of elements from our templates so you can copy the live chat link from the source code of the template. You can contact us for assistance if you wish to add a custom image for the live chat link.

4. Private Name Servers

Q: What is a DNS Cluster?

A: The private DNS cluster allows you to have a set of private name servers registered for your reseller domain that your clients will use to host their domains with us instead of our default name servers. The private DNS cluster also includes a free email cluster as bonus, so your clients will use your branded mail server hostname as well.

Q: What is the advantage of having a DNS Cluster?

A: A private DNS cluster is something that can improve the image and credibility of your hosting company and it furthers your reseller anonymity.