Help Center Live
Maintaining good communication with the customers and providing timely assistance is crucial for any business. Help Center Live is the perfect solution that has it all when it comes to client support and pre-sale questions with the live chat service, ticketing system and FAQ knowledge base that it provides.
Help Center Live is an application that provides a variety of professional features. You can have unlimited live chat operators or department representatives catering to the needs of the connected website visitors. To facilitate the work process and speed up the assistance there is useful information about each connected visitor along with the option for canned messages that each operator can use. The live chat component also offers visitor monitoring and footprint tracking. Operators have the ability to initiate a chat session with a surfing website visitor. Chat transcripts are auto-saved and can be used for statistics as well as monitoring the quality of the customer care. The ticketing system that is included in this application is useful for tracking time-consuming issues and thus providing a better service. The FAQ can have unlimited entries that can boost the customer satisfaction and reduce the work load at the same time.
Help Center Live is an open-source and free application that can be installed with just few clicks using the Elefante Applications Installer that is integrated into the web hosting control panel of all cloud web hosting packages under the free reseller hosting program as well the Semi-Dedicated servers. Clients can also choose Help Center Live as the pre-installed application for each new account.