If you wish to provide support to your clients, which is vital for any business, you might want to consider using PHPTickets - this is an e-mail based ticketing system that includes all the features for providing professional client support.
PHPTickets comes with a user-friendly admin panel that you can use to provide support to your customers. You can create tickets manually or use an e-mail address to generate them via POP3. Every single ticket will be assigned a unique number that will be used for tracking the issue and maintaining the communication between the customer and the representative since this number remains the same. That will improve the quality and the speed of the customer service and ultimately boost your business.
This useful application is available for free with the Elefante Applications Installer that you can find with our Semi-Dedicated servers and the cloud web hosting packages of the free reseller hosting program. You can set it up with just a few clicks via the web hosting control panel of any existing account or simply choose it as the pre-installed application during sign-up.